I just retied and my first time RV for the winter. Just before we went on our winter fun, my pickup truck broke down two time and need to get towed . We left on our trip . Two weeks later got a flat tire on are Motorhome. I called Good Sam for help only to find out...Read more
I didn't like
- No customer service
We purchased a new Jayco motorhome in January 2017. It's now Feb/18 and it's been in two Good Sam's shops for 8 of the last 13 months for warranty work. It takes weeks to get an appointment and has been in three times. It went in last October for the most recent set of...Read more
- How friendly they were when ordering work
I didn't like
- How poorly they processed the work
Good Sam Club - Can not get a response !!!
I had a consern about a park that I stayed in in June of 2017 , called numerous of times for an answer or something and requested a call back but several months later still no return call. There is no such thing as customer service because I’ve not experienced any. Why would anyone want to be a part of this if you can’t even get a return phone call. Thanks
Good Sam or "Rip off Sam". I recently went through their insurance quote system, which asked all kinds of non pertinent questions, only to get a quote that was 3 times higher than the average I had been soliciting. The "Chat Help" seemed like it was about as automated...Read more
A charge was added to my credit card after dispatch said it wouldn't be for a tow that I declined because the driver wanted and extra $100 over and above the 4 per mi he was already going to charge me to take my car to the repair shop of my choice rather than the one...Read more
Paid for Good Sam Roadside for nine years. First assistance request was in Cornwall Ontario Canada. Noticed bulged tire on our camper van while in Walmart Yard. Called to have spare installed. Dispatcher insisted on me giving a street address, could not supply in...Read more
- Assistance offered for all our vehicles
I didn't like
- Paid for a service we did not receive when needed
- No service as offered
12 min wait time before i spoke to anyone. then the dispatch person told me that the service was not available. I explained I spoke to member services first and was told the service is available. the dispatch person refused to provide her name she told me to hold....Read more
They charge you for every little thing. Nothing comes with the "Deluxe" membership. I cancelled, finally got a partial refund, but am still waiting on the balance. "Ella" was supposed to be taking care of it. Been over a month now and another charge has showed up on my...Read more
Well I have the top of the line policy but it’s not the top! Never breakdown on a Sunday no one is open and that’s happened to me 2 times! The policy does not cover the mechanic to or from you pay that and the cost for parts but maybe you put a claim in and if your...Read more
Good Sam Club - Crap extended. Warranty
Brakes went out in. Las. Vegas. I called. Good Sam used authorized repair service. Submitted bill got a rude customer service rep. I not only got a major runaround I did not get a penny towards repairs. I cancelled receive about 1/3 of my premium. I tell everyone. DO NOT waste your money buying. BAD SAM EXTENDED WARRANTY.
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