Good Sam Club
Reviews and Complaints
Tire blow out and no service 5 hours later
- Thieves
User's recommendation: A total scam and rip off.
Good Sam on longer good
User's recommendation: Stop the greed.
Unhappy
- Is no good thing about this companie
- Still no good
Preferred solution: Full refund
User's recommendation: don't waste your money
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Verified ReviewerMembership
I got an email says they will refund my monies?????
- All cons
- Non that i am aware of
- No service as offered
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer5 days waiting for truck to be towed
My truck broke down Monday night. Arranged for it to be towed Tuesday am.
Called Tuesday to discover it hadn't been towed because the tow trucks equipment was not working. good sam did not arrange for another tow, or inform me it hadn't been towed. By then it was too late in the day to tow it to the mechanic before closing time. So they arranged for it to be towed Wednesday morning at 11:30.
I called the tow company and they didn't tow it because GS hadn't agreed to their tow price. I called GS again and they said it had been straightened out and my truck would be towed in 90 minutes. I called the tow company 90 minutes later to confirm it had been towed. The dispatcher said it hadnt because GS hadnt agreed to the tow price.
i called GS again they told me they' d straighten it out and call me back in ten minutes. An hr later, GS had not called me back so i called them again. They said GS would have to find a different tow company because they didn't want to pay the price. I told them to try Brown's towing.
They called AAA instead who couldn't do it, finally they called Brown's who could tow it . I talked to the tow truck driver and we agreed to have it towed Friday morning because Thursday was Thanksgiving and the mechanic was closed. I called this morning and it still hadn't been towed because GS forgot to tell him where the key was. I had repeatedly asked Good Sam if they told the tow driver the gate code, and where the key was.
Good Sam is one of the worst , un-together, inept terrible businesses I've ever come across. Five days later and my truck is still sitting on the side of the road.
What would happen if someone was stranded miles from home on a deserted highway, or in an unsafe place.
Good Sam is totally irresponsible and could endanger someone who's broken down. Their shoddy service practices need to be investigated.
- No pros
- Horrible horrible horrible
Preferred solution: Let the company propose a solution
User's recommendation: Worst company ever. Worst service ever
Pilot/flying J
User's recommendation: Do not buy Good Sam membership, they do not support you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUgh, horrid company
Our experiences with Bad Sam over the last five years have been intolerable. This company is criminal in all their actions.
Update: separate from us being stranded by GoodSam during our trip in 2019, we stupidly chose to use GoodSams finance department (Essex Credit out of California dba Bank of the West).
The deal was shady from the beginning.
We started and received approval of our finance application on 8/5/2020; however, and to this day, we have NEVER received a phone call despite repeated emails and voicemails we left requesting so, because it is now October 30 and we STILL have not received the title nor tags nor taxes paid to Virginia for the purchase of our new motorhome.
We have filed with the BBB in the state of California against Essex Credit, who responded to the BBB asking for time until November 11 to get back to us - not provide solutions or answers, but just to get back to us. What a shister company!
So we did further digging ourselves, because this whole situation is untenable, and we discovered that, by calling back office numbers and other such routes, that the hold up has been that they have needed the original sellers DL (we bought our motorhome private party), but since they didnt have any contact information for the original seller, they just dropped the ball and let it sit in someones circular file.
We contacted the third party vendor they use for perfecting titles, for in touch with the original seller and received his DL ourselves and then provided that information to Essex Credit/GoodSam/Bank of the West, and they are STILL just sitting on the information and doing nothing to move things along.
Now, Im looking back through our original finance application emails with someone named Bobby Purewal at Essex Credit dba GoodSam, I asked him specifically if he needed a copy of the sellers DL via email and he replied No at that time.
We believe that moment to be their grave error and now they just will NOT fix the situation even though they now have all they need to do so.
I will update again shortly with screenshots of our email communications with Mr. Bobby Purewal at GoodSam financing.
- Non that i am aware of
- Left me stranded when they had a solution
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid at all cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting the run around on tire repair
- First time claim great
- Price and first time claim was great
- Second claim delay and no response
Preferred solution: Pay me and apologize for the delay
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad response time
- No pro
- Cheap price
- Not reliable
Preferred solution: Full refund
User's recommendation: think twice
Payment question
User's recommendation: Call the customer first if this situation happens again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLeft stranded for 25 days at 3 separate locations
- Discounts
- Not honest
- Paid for a service we did not receive when needed
Preferred solution: Let the company propose a solution
User's recommendation: Stay away.
A completely BS company
- Non that i am aware of
- Terrible service and extremely disorganized
Preferred solution: Let people aware how bad this company is.
Failure to Honor Contractual Obligation
Tried twice to use my towing service which clearly included a slide-in, truck bed style camper and the first wrecker driver dispatched specifically told me "we're not allowed to touch that type of camper". The second time I called via the toll free number and discovered the Good Sam contractor for towing is a company named Road America Club, Miami, FL, and they flat-out refused to even dispatch a truck for me even though I pointed out my type of camper was clearly listed in my contract Good Sam Club, and they only replied "but not ours".
After numerous canned feel good style emails and phone calls with representatives at Good Sam corporate I was offered a pro rated refund and which clearly was a slap in the face since they didn't come close to honoring my contractual agreement. So, I contacted my credit card company filing a dispute of the charges then got a full refund.
Next I am filing detailed criminal fraud complaints with the attorney general's offices of the State(s) of Alabama, Colorado (the state where Good Sam's corporate office is located, Florida (where the contractor is located) as well as with the Better Business Bureau.
User's recommendation: AVOID THESE CRIMINALS
To warn people
User's recommendation: be cautious
Report no discount
User's recommendation: No Sam discount accepted here.
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That’s because they couldn’t find anyone to take the job. You think they pay as well as a regular customer contacting a tow company would?
They don’t.
I suggest keeping a can of fix a flat in your vehicle the next time you go someplace. Or learn how to change your own tire so you’re not stuck on the side of the road.