Anonymous

Tire blow out and no service 5 hours later

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Don't waste your money. I had a tire blow out on a major interstate in N.M.. Dispatch tole us 1 hour wait. After 5 hours and several calls I changed the tire out with my spare myself in 105 degree heat and I am 70 years old. Sent in several emails to the CEO and have never received a response. They did however send me a renewal letter. Never again a total waste of money.
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Cons:
  • Thieves

User's recommendation: A total scam and rip off.

Anonymous
map-marker Circle Pines, Minnesota

Good Sam on longer good

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Had electrical problem, on class a motor home went to gander three months plus $500 still same problem. They lost their down home feeling.
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User's recommendation: Stop the greed.

susan s Fdv

Unhappy

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hot water tank went out . first thing of his mouth is it is not covered . did not to hear about the prob.
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Loss:
$926
Pros:
  • Is no good thing about this companie
Cons:
  • Still no good

Preferred solution: Full refund

User's recommendation: don't waste your money

Paul B Nxk

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Verified Reviewer

Membership

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Updated by user Jan 22, 2021

I got an email says they will refund my monies?????

Original review Jan 25, 2021
What a rip off. Signed up. Will not get discounted back to pay for this. Got email from CEO if your not happy I'm not happy. So I told them I'm not happy and can I get my money back? They said no refund! They don't practice what they preach.
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Loss:
$31
Pros:
  • All cons
  • Non that i am aware of
Cons:
  • No service as offered

Preferred solution: Full refund

User's recommendation: Don’t buy

Georje H

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Verified Reviewer

5 days waiting for truck to be towed

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My truck broke down Monday night. Arranged for it to be towed Tuesday am.

Called Tuesday to discover it hadn't been towed because the tow trucks equipment was not working. good sam did not arrange for another tow, or inform me it hadn't been towed. By then it was too late in the day to tow it to the mechanic before closing time. So they arranged for it to be towed Wednesday morning at 11:30.

I called the tow company and they didn't tow it because GS hadn't agreed to their tow price. I called GS again and they said it had been straightened out and my truck would be towed in 90 minutes. I called the tow company 90 minutes later to confirm it had been towed. The dispatcher said it hadnt because GS hadnt agreed to the tow price.

i called GS again they told me they' d straighten it out and call me back in ten minutes. An hr later, GS had not called me back so i called them again. They said GS would have to find a different tow company because they didn't want to pay the price. I told them to try Brown's towing.

They called AAA instead who couldn't do it, finally they called Brown's who could tow it . I talked to the tow truck driver and we agreed to have it towed Friday morning because Thursday was Thanksgiving and the mechanic was closed. I called this morning and it still hadn't been towed because GS forgot to tell him where the key was. I had repeatedly asked Good Sam if they told the tow driver the gate code, and where the key was.

Good Sam is one of the worst , un-together, inept terrible businesses I've ever come across. Five days later and my truck is still sitting on the side of the road.

What would happen if someone was stranded miles from home on a deserted highway, or in an unsafe place.

Good Sam is totally irresponsible and could endanger someone who's broken down. Their shoddy service practices need to be investigated.

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Pros:
  • No pros
Cons:
  • Horrible horrible horrible

Preferred solution: Let the company propose a solution

User's recommendation: Worst company ever. Worst service ever

Anonymous
map-marker Seattle, Washington

Pilot/flying J

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I recently learned that your affiliation with pilot and flying j have caused you to cause TSD logistics to be unable to fuel at either location. I was just about to join Good Sam when I heard the news. I researched it and found it to be true. This directly effects RVers in a negative way. I will not be buying a membership with you and now will not purchase gas from pilot or flying J. Thank you for your uncaring support of RVers
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User's recommendation: Do not buy Good Sam membership, they do not support you

Jewellee B

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Verified Reviewer

Ugh, horrid company

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Original review Oct 30, 2020

Our experiences with Bad Sam over the last five years have been intolerable. This company is criminal in all their actions.

Update: separate from us being stranded by GoodSam during our trip in 2019, we stupidly chose to use GoodSams finance department (Essex Credit out of California dba Bank of the West).

The deal was shady from the beginning.

We started and received approval of our finance application on 8/5/2020; however, and to this day, we have NEVER received a phone call despite repeated emails and voicemails we left requesting so, because it is now October 30 and we STILL have not received the title nor tags nor taxes paid to Virginia for the purchase of our new motorhome.

We have filed with the BBB in the state of California against Essex Credit, who responded to the BBB asking for time until November 11 to get back to us - not provide solutions or answers, but just to get back to us. What a shister company!

So we did further digging ourselves, because this whole situation is untenable, and we discovered that, by calling back office numbers and other such routes, that the hold up has been that they have needed the original sellers DL (we bought our motorhome private party), but since they didnt have any contact information for the original seller, they just dropped the ball and let it sit in someones circular file.

We contacted the third party vendor they use for perfecting titles, for in touch with the original seller and received his DL ourselves and then provided that information to Essex Credit/GoodSam/Bank of the West, and they are STILL just sitting on the information and doing nothing to move things along.

Now, Im looking back through our original finance application emails with someone named Bobby Purewal at Essex Credit dba GoodSam, I asked him specifically if he needed a copy of the sellers DL via email and he replied No at that time.

We believe that moment to be their grave error and now they just will NOT fix the situation even though they now have all they need to do so.

I will update again shortly with screenshots of our email communications with Mr. Bobby Purewal at GoodSam financing.

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Loss:
$62900
Pros:
  • Non that i am aware of
Cons:
  • Left me stranded when they had a solution

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid at all cost

Steven S Kmq

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Verified Reviewer

Getting the run around on tire repair

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I had a piece of metal take out a tire on my trailer, so I called Good Sam club because I have the warranty for tire hazard. Within three days I had my refund. Then 3 months later it happened again in another state. That was 7 weeks ago, and they will not respond to me only tell me that it is pending every time I call them they tell me the same thing.....PENDING. I just renewed and am sorry I did. Does anyone have a recommendation on another company that provides the same options but with better service. Problem is I'm a lifetime member of Good Sam's Club.
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Loss:
$209
Pros:
  • First time claim great
  • Price and first time claim was great
Cons:
  • Second claim delay and no response

Preferred solution: Pay me and apologize for the delay

User's recommendation: Go elsewhere

dan f Zee

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Verified Reviewer

Bad response time

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I have had good sam towing service for my car thinking that they would be there when I needed them. WRONG!! All I needed was a tow from my house to my repair shop 1 mile away. My wife said that I could have pushed it there quicker. I called sun. and no response because they said they could not find my account in their system. This happened multiple times on sun. and on Mon. I called the main office, which I was told that I was in their system. And each time that I called I had to wait on the phone 10 to 15 min. each time. I kept calling up into the eve. until I finally got someone to come out to my res. on a city street with out being in a subdivision. The first 'driver' never showed up using the excuse that he could not find the house. We are 3 houses N. of a major street . I finally was able to get my car to the shop at 6:30 pm.. I have since gone to 3AAA's. forget this type of service
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Pros:
  • No pro
  • Cheap price
Cons:
  • Not reliable

Preferred solution: Full refund

User's recommendation: think twice

Anonymous
map-marker Grass Lake, Michigan

Payment question

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I had already paid my bill in full online and then I was hit with late fees which I did not expect to receive since my bill was already paid in full. I was happy that she was able to remove one late fee but not happy that I had to pay the other one as I didn't feel that I should have to pay either one of them since my bill was paid in full.
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User's recommendation: Call the customer first if this situation happens again

David H Kmc

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Verified Reviewer

Left stranded for 25 days at 3 separate locations

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Blew a head gasket, simple enough, towed to a diesel shop, that good sam recommended, five days later, still not even a diagnosis of head condition, so taken to another shop, twelve days after that, they admitted they didnt have the capacity to work on an old 292, despite its simplicity, so was taken after 5 failed service calls spanning 3 days to the third shop, where it is now, and I with it this whole time. I haven't been able to work, drive anywhere, shower, shave, (no running water) but I have electricity and can cook, but ran out of food several times. I was temporarily living in my rv as a result of a housefire, and during all this, what little was left in the home was burglarized while I was getting it taken care of. Nothing has been done to remedy the neglect I have received, at their oversight, and now I'm left to pickup the pieces once again. As someone who was a medium duty wrecker driver for years, I'll tell you, dont get them, they only have 2 employees who care out of 700, that's the truth
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Loss:
$15
Pros:
  • Discounts
Cons:
  • Not honest
  • Paid for a service we did not receive when needed

Preferred solution: Let the company propose a solution

User's recommendation: Stay away.

zakaria M

A completely BS company

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Called 7am call dropped three times before anyone answered needed a Tire service. No ETA for 5 hours . A person said he cannot find the order Another says its for 8pm arrival!!! Another one said they should have Been there. Finally , around 1.30 pm shows and put some Air. Can you rely people like this? Imagine in a 97 degree heat people had to wait. A burger joint operates far better than this co. DO NOT pay this Co to have any service !!!
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Pros:
  • Non that i am aware of
Cons:
  • Terrible service and extremely disorganized

Preferred solution: Let people aware how bad this company is.

1 comment
Guest

That’s because they couldn’t find anyone to take the job. You think they pay as well as a regular customer contacting a tow company would?

They don’t.

I suggest keeping a can of fix a flat in your vehicle the next time you go someplace. Or learn how to change your own tire so you’re not stuck on the side of the road.

Anonymous
map-marker London, England

Failure to Honor Contractual Obligation

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Tried twice to use my towing service which clearly included a slide-in, truck bed style camper and the first wrecker driver dispatched specifically told me "we're not allowed to touch that type of camper". The second time I called via the toll free number and discovered the Good Sam contractor for towing is a company named Road America Club, Miami, FL, and they flat-out refused to even dispatch a truck for me even though I pointed out my type of camper was clearly listed in my contract Good Sam Club, and they only replied "but not ours".

After numerous canned feel good style emails and phone calls with representatives at Good Sam corporate I was offered a pro rated refund and which clearly was a slap in the face since they didn't come close to honoring my contractual agreement. So, I contacted my credit card company filing a dispute of the charges then got a full refund.

Next I am filing detailed criminal fraud complaints with the attorney general's offices of the State(s) of Alabama, Colorado (the state where Good Sam's corporate office is located, Florida (where the contractor is located) as well as with the Better Business Bureau.

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User's recommendation: AVOID THESE CRIMINALS

Anonymous
map-marker Hawthorne, Florida

To warn people

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Called for tow @ 3:00. Got text message @3:40 with tow company name and 1 hr ETA. Got message Quick Witted Tow expected to arrive 10 minutes. Text message has provider arrived? It messaged back no. 5:07 I called the number to the Tow company at the phone# on my info text. Left a message. 5:17 The Tow owner said this was his personal cell phone and he had no calls for a pick up, I must have the wrong number. By know my cell phone was dying. I called a friend to Call his AAA and a tow truck was there within a hour.
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User's recommendation: be cautious

Sallie R Mbs

Report no discount

Los Suenos RV Park in Santa Fe , NM Does not honor your Good Sam discount.
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User's recommendation: No Sam discount accepted here.

1 comment
Guest

Los Suernos de Santa Fe RV Resort & Campground are not a Good Sam Park. Have you ever went to check the parks on their website?

They also have a mobile app to make it easier to find all campgrounds, including Good Sam Parks. .